Keeping You Informed

Keeping You Informed

Lahey Health Primary Care, Ipswich

Lahey Health Primary Care, Ispwich, is undergoing some changes. Internists Julie Clifford Smail, MD, Jaqueline Swan, MD, Eugene J. Boss, MD, Francis V. McDermott, MD, and Kathleen Townes, MD, are leaving the practice effective May 31 to join a group affiliated with North Shore Medical Center.

Be assured that Lahey Health Primary Care, Ipswich, will remain open. Carl Soderland, MD, MPH, Medical Director and Chair of Lahey Health Community Medicine, will continue to see patients in Ipswich along with Lisa Zaeder, APRN, BC, Carla Kolesar, NP, and Kristin Passeri, NP.

If you have a scheduled appointment with Drs. Smail, Swan, Boss, McDermott or Townes after May 31, your appointment will need to be rescheduled with another provider. We can help coordinate that for you:

  • We invite you to call our free Patient Navigator Service, with dedicated professionals who can help you select a primary care provider to best meet your needs.
    Please call 978.739.1207, Monday-Friday, 9am-5pm
    Or leave a message after hours and your call will be returned the next business day.
  • You can also search for a primary care provider affiliated with Lahey Health right now, using the Find A Doctor Tool on this page.

Questions? Read the Q&As at the bottom of this page.

The Importance of Your Decision

Choosing a primary care doctor is an important health decision. Our Patient Navigator Service will guide you every step of the way to help you maintain the relationships you already know and trust, including those with Lahey specialists and our outstanding local community hospitals — Beverly Hospital, Addison Gilbert Hospital and Winchester Hospital – as well as Lahey Medical Center, Peabody; Lahey Outpatient Center, Danvers; our tertiary care and academic hospital, Lahey Hospital & Medical Center in Burlington, and Boston Children’s Hospital.

In addition, we are actively recruiting new primary care physicians for our Ipswich practice, and we have several physicians available for our patients on a temporary basis as we recruit.

Healthcare Sometimes Changes. But Lahey Health’s Commitment Never Does.

Your care and your family’s care are of the utmost importance to us. We will continue to support you through the innovative, comprehensive onsite care and resources you deserve and have come to rely on, such extended hours/urgent care, behavioral health support, case management and so much more.

With the many changes that happen in healthcare today, you can rely on the Lahey Health model of care: right care, right place, right time, right provider. At Lahey Health, we specialize in you.

Q&As About Lahey Health Primary Care, Ipswich

Q: Where are the five providers going, and when?
A: The five providers – Drs. Smail, Swan, Boss, McDermott and Townes – will be joining a group affiliated with North Shore Medical Center. The last day they will see patients in Ipswich is Tuesday, May 31, 2016.

Q: Will Lahey Health Primary Care, Ipswich, remain open?
A: Yes, Lahey Health Primary Care, Ipswich, absolutely will remain open. Providers who will continue to see patients in Ipswich are Carl Soderland, MD; Lisa Zaeder, APRN, BC; Carla Kolesar, NP; and Kristin Passeri, NP.

Q: If we don’t want to go with the doctors who are leaving, what are our options?
A: We would love for you to stay with Lahey Health. To assist you in coordinating your care with one of our primary care providers, we offer a free Patient Navigator service staffed by dedicated professionals. Please call 978.739.1207, Monday through Friday, 9am-5pm. If you call outside of these hours, please leave a message and your call will be returned the next business day. You also may use the Find A Doctor Tool on this page to search for a new provider who is accepting new patients.

Q: Will Ipswich still offer walk-in hours?
A: Lahey Health Primary Care, Ipswich, will continue to accept walk-in patients weekday mornings. Our walk-in hours are 7am to 8am on Monday, Tuesday, Wednesday and Friday, and 8am to 9am on Thursday. In addition, there is always coverage after hours from a doctor on call. After hours, the doctor on call can be reached through our main number, 978.356.5522.

Q: How do we transfer our records to the other facility, and is there a charge to do so?
A: In keeping with HIPAA compliance rules, we need a request in writing, signed by each adult patient or by the parent/caregiver of patients under age 18, to have the records transferred. There may be a charge for us to transfer records to another facility; please call us at 978.356.5522 to discuss.

Q: If I leave Lahey Ipswich to go with the doctors who are leaving, will I be able to take advantage of walk-in hours or get my colonoscopy or labs drawn at Lahey Health facilities? 
A: We encourage you to call your insurance provider to ask if your visit and tests would be covered. If you see another Lahey Health doctor, you are still considered a Lahey patient; therefore, walk-in hours and other services will be available to you as they have been.

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